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Legal & Compliance

WebCosmos Market Legal Center

Official policies for privacy, refunds, compliance, and customer protection under Indian law and Razorpay's banking standards.

Terms & Conditions

Updated

Marketplace eligibility, obligations for buyers and sellers, Razorpay payment terms, and jurisdiction for dispute resolution.

Last updated: 12 November 2025

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Privacy Policy

Updated

Details on data we collect, how it is processed, shared with Razorpay and analytics, and your rights under IT Act & GDPR.

Last updated: 12 November 2025

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Refund & Return Policy

Updated

Digital-only refunds processed via Razorpay on a case-by-case basis with 5–7 working day timelines and support contacts.

Last updated: 12 November 2025

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Compliance Disclosure

Updated

Razorpay Route KYC, PCI DSS, GSTIN, CIN, historical name disclosure, and banking security standards for the marketplace.

Last updated: 12 November 2025

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Cookie Policy

Updated

Explanation of essential and analytics cookies, consent choices, and how to manage preferences or opt-out at any time.

Last updated: 12 November 2025

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Grievance & Support

Updated

Grievance officer details, response timelines, and direct links to contact, support email, and issue reporting.

Last updated: 12 November 2025

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Seller Agreement

Updated

Terms and conditions for sellers on the Platform, including KYC requirements, platform fees (10%), Razorpay Route settlements, and GST compliance.

Last updated: 12 November 2025

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