Refund & Return Policy

1. Digital Goods Scope

WebCosmos Market lists only digital assets, SaaS workflows, and downloadable automation kits. Because items are delivered instantly, refunds are not automatic. A refund may be considered when a product is materially different from its description, fails to function as demonstrated, or is proven to be unusable despite reasonable support efforts.

2. Eligibility & Assessment

• Refunds are evaluated on a case-by-case basis by our trust & safety team.
• Requests must be raised within 14 days of purchase and before license keys are irrevocably used.
• Evidence such as error logs, screenshots, or correspondence with the seller may be required.
• Repeated refund abuse, resale, or unauthorized sharing of assets voids eligibility.

3. How to Request a Refund

1. Visit Account > Orders and select the relevant transaction.
2. Click “Request Support” and choose Refund Review.
3. Provide the Razorpay payment reference, order ID, and reason for dissatisfaction.
4. Attach supporting documentation or grant temporary access for validation.

You will receive an acknowledgment email within 1 business day.

4. Processing Timelines & Razorpay

All transactions are processed through Razorpay. Approved refunds are initiated through the Razorpay API and follow their banking settlement timelines. Funds typically reflect in the original payment instrument within 5–7 working days, though issuer banks may add 1–2 billing cycles for credit cards.

Where partial refunds are required, Razorpay's split-settlement workflow is used to recall the seller's share before crediting the buyer.

5. Support & Documentation

• Email: Rafael@WebCosmos.in
• Phone: +91 78457 75447 (9:00–18:00 IST, Monday–Friday)
• Address: No. 71, Appar Street, Thiruvalleswarar Nagar, Thirumangalam, Anna Nagar (Chennai), Egmore Nungambakkam, Chennai – 600040

Please include Razorpay payment IDs, seller usernames, and a clear description of the issue.

6. Exceptions & Escalations

We reserve the right to deny refunds for completed custom work, consumed API credits, or assets redistributed after download. If you disagree with a decision, escalate to Grievance & Support. Final decisions remain subject to applicable Indian consumer protection law and Razorpay's dispute process.