Support & Business
Report an Issue
Escalate payment failures, seller misconduct, or technical bugs. Our team responds within 48 hours.
Issue intake
Provide as many details as possible, including Razorpay payment IDs, seller usernames, and timestamps. Attach screenshots to speed up investigations.
Grievance channel
Grievance Officer – Mr. Rafael Ravman
Email: Rafael@WebCosmos.in
Phone: +91 78457 75447
Address: No. 71, Appar Street, Thiruvalleswarar Nagar, Thirumangalam, Anna Nagar (Chennai), Egmore Nungambakkam, Chennai – 600040, Tamil Nadu, India
Not satisfied with the response? escalate per the Grievance Policy for review under Indian IT Rules.